Thu May 29 2008 | 11:00 AM EST | 1 hour
The ROI for Customer Experience Management Solutions
The Business Case for CEM series
One of the challenges that we most frequently hear about is building an internal business case for CEM. Attend this session to learn how to decide which financial metrics best illustrate the business problem, how to articulate and discuss the alternatives, and what to consider when measuring ROI.
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The ROI for Customer Experience Management Solutions
The Business Case for CEM series
One of the challenges that we most frequently hear about is building an internal business case for CEM. Attend this session to learn how to decide which financial metrics best illustrate the business problem, how to articulate and discuss the alternatives, and what to consider when measuring ROI.
Webinar
Free to attend
customer experience advocacy CEM contact center financial services
Customer Service and Call Center
Financial Services
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