Thu Jun 12 2008 | 11:00 AM EDT | 1 hour
The Customer-Driven Organization: What Matters to Your Customers Should Matter to You
The Shift to Customer Experience Management series
What you think is important to your customers may be different from what they think is important. Worse, focusing on things that are not important to your customers can cost you money. At this web seminar, you will learn how understanding the customer lifecycle from your customers’ perspective can help you deliver what is important to them, improve their experiences, and increase their advocacy.
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The Customer-Driven Organization: What Matters to Your Customers Should Matter to You
The Shift to Customer Experience Management series
What you think is important to your customers may be different from what they think is important. Worse, focusing on things that are not important to your customers can cost you money. At this web seminar, you will learn how understanding the customer lifecycle from your customers’ perspective can help you deliver what is important to them, improve their experiences, and increase their advocacy.
Webinar
Free to attend
customer experience advocacy CEM contact center financial services
Customer Service and Call Center
Financial Services
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