Thu Jul 24 2008 | 11:00 AM EDT | 1 hour
The Feedback Link: Connecting Employees to Customer Experiences
The Shift to Customer Experience Management series
Too often, customer experience information gets trapped within independently-acting departments, never making it to employees who are empowered to improve the delivered experience. Identifying who should get what information and how frequently they should get it is a critical step to deploying Customer Experience Management.
http://www.eventspan.com/event/rupozznmzur
The Feedback Link: Connecting Employees to Customer Experiences
The Shift to Customer Experience Management series
Too often, customer experience information gets trapped within independently-acting departments, never making it to employees who are empowered to improve the delivered experience. Identifying who should get what information and how frequently they should get it is a critical step to deploying Customer Experience Management.
At this web seminar, you will discover strategies to get the right information to the right people at the right time.
Webinar
Free to attend
customer experience advocacy CEM contact center financial services
Customer Service and Call Center
Financial Services
| 64 | Recommendations to attend |
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