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Patient Satisfaction has become an important day to day activity for all hospital providers in both the Emergency Department and within inpatient units. Indeed, a positive Patient Satisfaction program is becoming and expectation of our patients and their families. With patients having a greater degree of choice in selecting their respective provider of choice, a positive Patient Satisfaction program is necessary to maintain a competitive edge, but to differentiate ones services from that of their competitors.

There are seven key mistakes that organizations make that lower their Patient Satisfaction scores. Knowing and understanding these key mistakes will allow senior leaders and employees at all levels within the organization develop strategies to substantially improve overall Patient Satisfaction scores.

Intended audience: This Webinar is geared toward Hospital COOs, Directors of Patient Satisfaction programs, Emergency Department Directors, and Directors of Inpatient Nursing Care Units.