Recorded: Thu Feb 18 2010 | 7:30 AM EST | 2 hours
Available on demand until Wed Mar 17 2010
IT 101: Tools first or processes?
Overview 4 Ps of Service Management –People, Process, Product and Partners. But among Product (Tools/Technology) and Process, what comes first. Is it that first I finalize methodology and process and then buy a tool and customize it or should I first go and buy a Service Management Tool and then based on it I customize my processes??
http://www.eventspan.com/event/2zun4zmznrv
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Overview
4 Ps of Service Management –People, Process, Product and Partners. But among Product (Tools/Technology) and Process, what comes first. Is it that first I finalize methodology and process and then buy a tool and customize it or should I first go and buy a Service Management Tool and then based on it I customize my processes?? Well, sounds simple but still there is a deliberate, lot of debate on this. Let’s discuss in the 120 minutes session.
Benefits
The webinar will help the participants in knowing:
* Benefits of preferred approach
* Constraints in following alternate approach
Webinar Outline
The webinar would cover the following main areas:
* Highlights of both approaches and pros and cons of each approach
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Audience
This webinar would be useful for:
* Any one who deals with IT and IT services.
Audience
This webinar would be useful for:
- Any one who deals with IT and IT services.
The webinar will help the participants in Knowing :
- Benefits of preferred approach
- Constraints in following alternate approach
Webinar
Admission fee required
ITSM ITSM Process IT tools IT services
Education and Training
Information Technology
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