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DTSTART:20080612T150000Z
DTEND:20080612T160000Z
DTSTAMP:20080612T150000Z
LOCATION:http://www.responsetek.com/news_events_matters_fs.asp
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SUMMARY:The Customer-Driven Organization: What Matters to Your Customers Should Matter to You
ORGANIZER:ResponseTek Networks
URL:http://www.eventspan.com/event/2vrtupmos10
DESCRIPTION:What you think is important to your customers may be different from what they think is important. Worse, focusing on things that are not important to your customers can cost you money. At this web seminar, you will learn how understanding the customer lifecycle from your customers’ perspective can help you deliver what is important to them, improve their experiences, and increase their advocacy.
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