141 recorded/archived events found
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Thu Apr 30 2009 | 1:00 PM EDT | 1 hour Priceless Advice From A Battle-Scarred Tech Support RepTech support matters! This Webinar will give you a leg up on the competition and increase your bottom lineSpeaker: Brian Doe Tags: best practices customer service tech support great service bad service |
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Thu Jun 24 2010 | 12:00 PM EDT | 1 hour Retaining Small Business CustomersStreet-level Strategies for Commercial and Small Business Bankers, Branch Managers, and FSRsSpeaker: Nick Miller - Clarity Advantage Tags: customer loyalty small business banking customer retention strategies customer retention in banks |
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Tue Sep 26 2006 Customer Service: Effective Email Management for Improved customer ServiceEffective Email Management for Improved customer Service Company: Talisma Corporation Categories: Customer Service, Knowledge Management Date: 09/26/06 Type: Audio Presentation... |
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Thu Apr 27 2006 Customer Service: Service Management Strategies for Innovative IT OrganizationsPreview Slides Service Management Strategies for Innovative IT Organizations Date: 04/27/06 Type: Audio Presentation Company: Compuware Categories: Customer Service Duration: 60 minutes... |
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Tue Dec 1 2009 How to Improve Customer ServiceYour customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can... |
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Fri Apr 20 2007 Customer Service: Customer Service Assurance: The First Step Toward Customer ExperienceNancee Ruzicka has completed extensive analysis for the Customer Service market. The research expert will lead a short teleconference about new findings that affect the market, followed by a live question and answer session... |
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Sun Oct 29 2006 Customer Service: Managing Client ExpectationsManaging Client Expectations Date: 10/29/06 Type: Audio Podcast Company: Sage Software Categories: Customer Service... |
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Thu Jun 29 2006 Customer Service: Multi-Service Operations: Managing Well to Serve WellPreview Slides Multi-Service Operations: Managing Well to Serve Well Date: 06/29/06 Type: Audio Presentation Company: CA Categories: Customer Service Duration: 45 minutes... |
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Tue May 23 2006 Customer Service: Email Management Best PracticesExplore proven email management solutions and discover how to take customer service to the next level. Learn how to successfully manage large email volumes with efficiency, consistency, and accuracy... |
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Tue Dec 19 2006 Customer Service: Preemptive Support - The Future is Here TodayPreview Slides Preemptive Support…The Future is Here Today! Date: 12/19/06 Type: Audio Presentation Company: BEA Categories: Customer Service Duration: 59 minutes... |
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