34 recorded/archived events found
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Thu Apr 30 2009 | 1:00 PM EDT | 1 hour Priceless Advice From A Battle-Scarred Tech Support RepTech support matters! This Webinar will give you a leg up on the competition and increase your bottom lineSpeaker: Brian Doe Tags: best practices customer service tech support great service bad service |
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Tue Nov 1 2005 The Impact of Customer Support on eBusiness PerformanceCustomer support - whether online or offline - has a greater impact on eBusiness performance than the conventional wisdom would suggest. In fact, aside from the actual product or service being... |
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Wed Oct 5 2005 Industry Study on Remote SupportAre you using PC Anywhere, VNC or other peer to peer, legacy remote access tools? If yes, your legacy tool is holding you back from exceeding your customer expectations for remote support.... |
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Mon Oct 1 2007 5 Top Initiatives for Achieving Breakthrough Customer SupportWith customer expectations on the rise and pressure to increase agent productivity a constant challenge, IT support managers should focus their efforts on five key initiatives - efforts that can help support organizations consistently... |
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Mon Feb 18 2008 Oracle Advanced Customer Services: Solution Support CenterThe Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success... |
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Mon Oct 2 2006 Customer Service: Desktop support without a clientMost remote support products are delivered through an ASP model or require a desktop client, but NetworkStreaming felt an appliance approach was a better option. Founder Joel Bomgaars explains the benefits on this week's Network World Hot Seat.... |
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Thu Aug 17 2006 Customer Service: How to Deliver World-Class SupportJoin us for a live and interactive 45-minute PCMagCast and find out how one company provides remote technical support easily and cost-effectively. YourTechOnline.com (YTO) is the recent winner of PC Magazine's Editor's Choice award for Best... |
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Wed Sep 13 2006 Customer Service: Creating International Networks to Support Your Customers' NeedsPreview Slides Creating International Networks to Support Your Customers Needs Date: 09/13/06 Type: Audio Presentation Company: Vanco Categories: Customer Service, Networking Duration: 43 minutes... |
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Wed Aug 2 2006 Beyond Phone Support: Adding Web-based Live Help to Increase Customer Satisfaction and Reduce CostPhone Support has been the bedrock of assisted customer support. With the advent of the Internet, broadband access and popularity of IM and chat, however, Live Help over the Web is emerging as a... |
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Tue Dec 12 2006 Customer Service: Oracle Priority Service: Take Your Support To The Next LevelJeff Oparka, Oracle's Director of Support Services Product Management, speaks with Cliff about the newest addition to Oracle's support portfolio and about how customers can determine if Priority Service is right for them... |
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